Complaints

1. How To Make A Complaint

If you're unhappy with our service, please contact us directly so we can try to resolve it:

Phone: 0418 991 087
Email: brodie@blazefinance.com.au

Please provide as much detail as possible, including your contact details and a description of the issue, so we can look into it properly.

2. Our Internal Process

• We will acknowledge your complaint promptly.
• We will investigate the issue and aim to resolve it as quickly as possible.
• We will keep you informed of progress and provide a response in writing where appropriate.

3. If You're Not Satisfied

If your complaint is not resolved to your satisfaction, or has not been resolved within the applicable timeframe, you can refer it to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme. There is no cost to you to use AFCA's service.

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Blaze Finance's AFCA membership number: [AFCA MEMBER NUMBER]